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Most missing Fetch points come down to five things: an item wasn't read from the receipt, the receipt was older than 14 days, it had already been scanned, it's a type Fetch doesn't accept, or you hit the receipt limit. If items or points are missing from a receipt you've already submitted, you can fix it yourself within three days of submitting: open Points activity, tap the receipt, tap the pencil icon and add or correct the item. Fetch says it reviews corrections and awards missing points within 24 hours.
Key takeaways
- Correct receipts within 3 days of submission: Account, then Points activity, then the pencil icon.
- Receipts must be submitted within 14 days of the transaction date.
- Each receipt can be scanned once, by anyone. Someone in your household may have scanned it first.
- Limit: Fetch accepts 35 receipts over an 8-day period.
Fix 1: add or correct missing items (within 3 days)
Fetch's help centre gives these steps for a receipt you've already submitted:
- Tap the Account tab, then Points activity.
- Find the receipt (you can search by submission date).
- Tap the pencil icon in the top corner.
- Tap the item to correct, or Add Item if it was missed completely.
- Scan the product's barcode for the best match, or search for it with Find Product.
- Adjust the quantity and price, tap Update details, then Submit changes.
The item must be printed on the receipt; Fetch can't verify purchases on receipts that don't list items.
Fix 2: check the receipt wasn't too old
Fetch only accepts receipts submitted within 14 days after the transaction date. Scanning receipts the day you shop is the simplest habit that prevents lost points.
Fix 3: check it wasn't already scanned
A receipt can only be submitted once. If it was rejected as a duplicate and you're sure you didn't scan it, ask anyone you shopped with.
Fix 4: make sure the receipt type is accepted
Fetch doesn't accept return receipts; utility, medical and service bills; prescription refill slips; movie, concert and experience tickets; airline tickets and bag tags; ATM and bank slips; handwritten receipts; or takeout slips without the restaurant name, total or date. Only receipts from the US and Puerto Rico count. Our list of what receipts you can scan goes into more detail.
Fix 5: capture the store name, date and total
A photo that cuts off the top or bottom can fail. Fetch needs the store name, checkout date and total spent in the image. For long receipts, take several photos in good light on a flat, dark surface. See receipt scanning tips.
Fix 6: check the receipt limit
Fetch accepts 35 receipts over an 8-day period. After a big week of shopping, later receipts can be rejected until the window moves on, so scan receipts with bonus items first.
Fix 7: give online-order points time
Points for online purchases can take longer than a snapped paper receipt. Fetch's help centre says they can show as pending and take up to 14 days to appear. Don't also snap a paper copy of the same order, which can be rejected as a duplicate.
Fix 8: update the app, then contact support
If receipts won't submit at all, Fetch suggests updating to the latest app version. Still missing points after that? Contact Fetch support from the app with the receipt date, store and the items that didn't credit.
Quick diagnosis table
| What you see | Most likely cause | What to do |
|---|---|---|
| Receipt accepted, a bonus item missing | Item not read, or a different size or variety from the offer | Correct it within 3 days (Fix 1); check the offer's exact product |
| Rejected: too old | More than 14 days since purchase | Can't be recovered; scan on the day next time |
| Rejected as a duplicate | Already scanned by you or someone else | Check with household members |
| Rejected: missing info | Store name, date or total cut off | Rescan the whole receipt clearly |
| Online order points not there yet | Still processing | Wait up to 14 days |
New to the app? Start with how the Fetch app works and the best way to use Fetch, and keep expectations realistic with how much receipt apps are really worth.
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Frequently asked questions
Why are my Fetch points not showing up?
Usually an item wasn't read from the receipt, the receipt was over 14 days old, it was already scanned, the receipt type isn't accepted, or you hit the limit of 35 receipts in 8 days. Online purchases can also take up to 14 days.
How do I get missing points on Fetch?
Within three days of submitting, go to Account, then Points activity, open the receipt and tap the pencil icon to add or correct items. Fetch says it reviews changes and awards missing points within 24 hours.
How old can a receipt be for Fetch?
Fetch accepts receipts submitted within 14 days after the transaction date.
How many receipts can you scan on Fetch?
Fetch's help centre says you can submit 35 receipts over an 8-day period.
Sources
Official sources this article relies on, checked October 17, 2026. Rules and prices change, so confirm details at the source.
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